Client Support · J&M Strategic Consulting
IT Support From the J&M Team
Whether you have a technical issue, a billing question or just need guidance, our support team is ready to help you get back on track fast. Call, email, use the customer portal, or submit a ticket with the form below.
Use the contact options and ticket form below. Not a client yet? See our managed IT services or book a free strategy call.
What are your support hours?
Our support team is available Monday through Friday, 8:00 AM to 8:00 PM ET. For critical issues outside business hours, leave a voicemail at 1-888-950-8984 and we will respond as soon as possible.
How quickly will I get a response?
Critical and High priority tickets are responded to within 1 business hour. Medium priority tickets within 4 hours. Low priority and general inquiries within 1 business day.
What's the best way to report a critical issue?
If your business is down or you're experiencing a critical outage, call us directly at 1-888-950-8984. Calling ensures you reach a team member immediately during business hours rather than waiting on an email.
How do I check the status of my ticket?
Log in to the customer portal at customer.getjmconsulting.com to view your open and closed tickets, add notes and communicate with your assigned technician.
Can I submit a ticket by email?
Yes. Send an email to support@getjmconsulting.com and our system will automatically create a ticket. You'll receive a confirmation email with your ticket number.